Price
FIGS sets run about $86-$116. LumiScrubs sets run $70-$95 from the build family shared with established global scrub brands. The price gap is mostly brand markup.
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LumiScrubs vs FIGS: an honest comparison.
FIGS has done the most for the modern scrubs category. We are not pretending otherwise. But the brand has been slipping on a few specific dimensions for two years now, and we built LumiScrubs around the things FIGS is choosing to not fix. Here is the honest breakdown.
The four dimensions worth comparing
Factory transparency
FIGS does not publicly identify our production. We do — our production relationship is referenced in factory transparency.
Service tempo
FIGS has accumulated 110+ Better Business Bureau complaints over 3 years across delivery, service, and product issues. We commit to 12-hour reply from Saive Monday through Saturday, plus 48-hour refund-after-receipt — see the SLA banner at the top of every page.
Sizing direction
FIGS limited-edition colors are not always offered in plus sizes — a complaint repeated by users at Thingtesting and Trustpilot. Our roadmap commits to 4XL-6X coverage on the core best-sellers and a dedicated Curvy block by late 2026.
What users actually say about FIGS quality lately
"After just three uses it has worn out in between the thigh area. For almost $90 that I spent did not expect this to happen after only three wears." — FIGS Trustpilot, 2024-2025
"A few years ago, FIGS scrubs felt noticeably softer… these days, that extra-soft feel seems to have faded." — 33rd Square FIGS review
"The large size in Figs is no bigger in the hips, only adds material to the waist." — r/nursing, 2024
Where FIGS still wins
We are honest about it. FIGS has:
- The biggest healthcare-ambassador network in the category (820k+ Instagram followers).
- The most recognizable brand on hospital floors.
- A wider catalog including a wider range of limited drops.
If those three things matter to you more than price-to-build-quality and service, FIGS will probably make you happy.
Where LumiScrubs wins
- Lower price for comparable fabric (72% polyester / 21% rayon / 7% spandex with four-way stretch — the same kind of blend that the factory builds for global brands).
- Faster, more direct customer service (12-hour Mon-Sat reply from Saive, no algorithmic account flags).
- 365-day quality guarantee on construction defects, written out plainly.
- Team orders from 10 sets — FIGS TEAMS does not really serve clinics under 50.
The shipping reality (honest version)
FIGS ships from US warehouses in 2-3 business days. LumiScrubs currently ships from our production via SF Express International — orders process in 2-5 business days, then 6-12 business days transit to US addresses. Total US delivery is 10-18 business days. We are honest about this rather than dressing it up. As volume grows, we will move to US-side fulfillment.