Inquiry
Email or form. Tell us clinic name, staff count, deadline if any.
Team Orders
One clean look for your whole clinic.
LumiScrubs handles team orders for dental practices, specialty clinics, pet hospitals, and med spas from 10 sets and up. Saive walks each order personally — proof, color confirmation, and roster sign-off in writing before production. No big-uniform-company portals, no quote-by-email-chain.
How a team order moves
Sample kit
$99 two-set kit. Credit back on first team order over $500.
Roster
Send our XLSX with sizes, roles, embroidery flags.
Logo proof
Digital proof in 24h. Two free revisions; stitched-out sample photo before bulk.
Quote & pay
Itemized quote. Stripe link. 50% deposit on Multi-site / Annual tiers.
Reorder ID
Account memory of styles, sizes, colors, dye lot — restocks skip the discovery loop.
Pricing tiers
MSRP discount + embroidery rate + delivery SLA, by team size:
| Tier | Set count | MSRP discount | Embroidery | Delivery SLA |
|---|---|---|---|---|
| Trial Team | 10-24 sets | 92% of MSRP | $8/garment | 14-21 business days |
| Core Team | 25-49 sets | 88-90% of MSRP | $6-7/garment | 14-21 business days |
| Multi-site | 50-99 sets | 85-88% of MSRP | quoted | 21-28 business days |
| Annual Program | 100+ sets / year | framework price | quoted | quarterly restocks on locked dye lot |
Policy clarity
Embroidered & named items
Final sale once stitched. We send a stitched-out sample photo and your written sign-off before bulk runs — that is the catch.
Blank items
30-day return window from arrival. Any unworn, unwashed, non-embroidered piece. First exchange shipping on us.
Color and dye-lot tolerance
We work within a shade band. For Annual tier we lock a single dye lot per program year. For ad-hoc reorders, expect minor batch shift in lighting — we will flag if a shift is outside the band before shipping.
Reorder window
Locked roster, styles, and colors stay in your account for 18 months after the original order. Past 18 months, we re-confirm sizing with a roster refresh.
Start here: download the roster template
Email it back with your inquiry. Saive replies within 12 hours, Mon-Sat.
What teams typically ask before ordering
These come from public discussions on r/Dentistry, r/nursing, AllNurses, and Student Doctor Network — questions practice managers raise repeatedly when scoping a team uniform refresh. Paraphrased, not quoted from any identified user.
- How does the price compare to FIGS TEAMS or Mandala bulk for a 20-person practice?
- A 20-set LumiScrubs Core order lands roughly $70-85 per set (top + pant + Core tier discount) before embroidery. FIGS TEAMS typically starts higher per set and adds the brand-markup layer. Mandala bulk lands lower per set but routinely surfaces in r/nursing for misship, slow refund, and color-shift complaints — the unit math at sub-$30 sets does not leave room for a service desk.
- What happens if a staff member needs a different size after the order ships?
- First exchange shipping is on us, both directions. Send the new size and which direction (up or down) within 30 days of arrival. Same dye lot, no color mismatch.
- Can we mix colors across staff?
- Yes. Common pattern: leads in olive button-neck, chairside in caribbean teal zip, front desk in dusty rose. The roster XLSX captures color per row.
- How does embroidery work if we want logo on chest and sleeve?
- $5-12 per garment for one position. Second position adds $4-6. First two proof rounds are free. Stitched-out sample photo before bulk — you sign off in writing.
- How fast can we get a restock if we hire someone mid-year?
- Reorder ID in your account stores the original color, dye lot, embroidery file, and roster sizes. Mid-year add-ons skip the discovery loop — processing 2-5 business days, then SF Express transit 6-12. Embroidered add-ons add 5-7 days.
- Do you handle 4XL-6X for plus-size staff?
- Honest answer: not yet on every style. 4XL-6X plus extension on the best-selling tops lands Q3 2026. Until then, the standard XS-3XL women’s / S-3XL men’s covers most staff — the roster XLSX has a notes column for sizing flags so we can flag what is and is not yet doable.
- Can we set up a yearly retainer rather than ad-hoc orders?
- That is the Annual Program tier. 100+ sets across the year, locked dye lot, quarterly restocks, framework price. Email support@lumiscrubs.com with “Annual” in the subject — Saive replies within 12 hours.
If you are ready
Email support@lumiscrubs.com with your clinic name and staff count, attach the roster if you have it, mention any deadline. Saive walks every team order personally — 12-hour reply Mon-Sat.